22 Feb 2018

Renault Ghana Job Vacancy : Customer Service Manager

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Job Summary

• Plan, co-ordinate and control the activities of the customer service team (Aftersales Service Team) to maintain and enhance customer relationships and meet organisational and operational objectives

Job Description

• Develop and implement customer service policies and procedures
• Define and communicate customer service standards
• Review and assess customer service team
• Oversee the achievement and maintenance of agreed customer service levels and standards
• Direct the daily operations of the customer service team
• Plan, prioritise and delegate work tasks to ensure proper functioning of the department
• Ensure the necessary resources and tools are available for quality customer service delivery
• Review and track customer complaints and resolution
• Handle complex and escalated customer service issues
• Analyse relevant data to determine customer service outputs
• Identify and implement strategies to improve quality of service, productivity and profitability
• Liaise with company management to support and implement growth strategies
• Co-ordinate and manage customer service projects and initiatives
• Ensure budget/target requirements are met

Qualification Required & Experience

• A minimum of a relevant bachelor’s degree is required
• At least 3 to 5 years post qualification experience
• Customer service experience
• Supervisory experience
• In-depth knowledge of customer service principles and practices
• Proficiency in MS Office applications
• Product knowledge

Location: Accra

How to Apply

Please send your CV and a cover letter, with customer service manager as the subject to: [email protected] Closing Date: 28 February, 2018

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