9 Jul 2020

Recovery Officers at Reputable Financial Institution

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A reputable financial institution is seeking to hire Recovery Officers. The ideal candidates should reside in Ada, Mankessim or Takoradi. The position of a Recovery Officer provides assistance to the Risk Management team in ensuring compliance with credit policies and procedures. In the area of loan recovery, the position ensures that the monthly collection target of loans in arrears as determined by management is achieved.

The ideal candidates will be responsible for the following:

  • Assists the Recovery Manager in the design, implementation and application of sound lending and collection practices as part of the credit and risk management function and processes
  • Ensures all credit activities are in compliance with sound business practices, legislation, regulations, by-laws, policies and procedures.
  • Conducts regular reviews of lending limits, audit controls, lending caps and other risk management areas to ensure compliance; reviews commercial and retail files on a random basis.
  • Assists the Recovery Manager to establish and document credit management policies, processes, and clear guidelines including for pre-loan eligibility requirements, client screening, collateral, product design, loan approval authority level, repayment terms and incentives, and delinquency and default management.
  • Ensures that loans adhere to existing policy guidelines, that documentation is adequate to ensure security of collateral, and that ongoing administration and review is adequate to maintain the loan portfolio’s quality and profitability
  • Implements, with assistance from the Recovery Manager, effective delinquency measurement and loan loss monitoring policies and procedures including a standard monitoring tool for payments in arrears and portfolio at risk.
  • Assists the Manager in ensuring the application of sound lending and collection and risk management principles and ensures compliance through unannounced spot checks and audits.
  • Embarks on an exercise to recover accounts that have been written off
  • Ensure that appropriate telephone and/or personal contact is made at the earliest possible stage on written off accounts, in accordance with the recoveries time table
  • Ensure that payments are correctly allocated to the appropriate accounts
  • Check demand letters for a hundred percent accuracy before dispatching same
  • Ensures that he/she takes cognizance of duties performed by other team members to enable adequate cover to be provided at all times of holiday/absence
  • To assist the Recovery Manager in the management of external agencies (bailiffs, lawyers, debt collectors) in collaboration with the Legal Department
  • To undertake Debt Recovery Analysis for the Compliance & Recovery Manager along with process improvement recommendations


  • A good Bachelors degree from a recognised University
  • General knowledge in banking with emphasis on credit/banking operations
  • Three (3) years’ experience in credit
  • Excellent analytical skills and appreciation of ICT (especially, MS excel).
  • Excellent verbal and written communication skills.
  • Strong team player with good interpersonal skills.
  • High sense of integrity.
  • Candidates who want to work in Ada must speak Dangbe and Ewe.

      Method of Application

Kindly submit your CV to [email protected]

Closing Date : 9 August, 2020



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