6 Dec 2018

P.M. Renaissance Job Vacancy : Duty Manager

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Our luxury hotel client requires the services of a Duty Manager to assess, evaluate and ensure the long & short-term departmental goals are met.

Responsibilities Include:

  • Assisting all departments by ensuring smooth, prompt and effective service to all guests and manage the Front Office in absence of the Main/ Assistant Front Office Manager.
  • Promptly respond to guests inquiries, arrivals and issues, resolve related problems by coordinating with other operating departments in question and follow up as required.
  • Maintain reservation & same day arrivals procedures, follow up on credit outstanding of walk-in guests and validity of account to company instructions and assists with accommodation and transportation of guests in overbooked situations.
  • Check all billing instructions and guest credit for accuracy and resolve related issues.
  • Maintain appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.
  • Ensure all departmental information is kept accurately and up to date.
  • Promote in house sales and facilities to maximize hotel revenues.
  • Respond promptly to any operational requests from Front Office and other hotel departments.
  • Complete VIP, delegations and group leaders welcome and farewell as appropriate.

Required Skills or Experience

  • Bachelors Degree in Hospitality Management or related field or MBA.
  • Five (5) years’ post qualification experience in Front Office Supervision in a hotel property (proven track record with good progression).
  • Excellent verbal and written communication skills in English and an additional language an advantage.
  • Mature, customer focused and people oriented.
  • Must have experience of leading and managing a team and the ability to identify and delegate tasks effectively.
  • An excellent organizer, good time manager who always applies a professional, confidential and ethical approach to issues at all times.
  • Proficient user in Microsoft office applications and booking systems Micros Fidelio and Opera.
  • Ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions

How to Apply

Please apply online:  https://careers.pmrenaissance.com/recruit/Portal.na
  • Please ensure that your CV demonstrates how your experience‚ skills and abilities meet the selection criteria set out above.
  • Please take note that only shortlisted applicants will be contacted.


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