8 Dec 2018

MTN Ghana Job Vacancy : Supervisory Contractor, MFS Merchant Operations Support

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Division:   Mobile Financial Services

Department:       MFS Operations – Mobile Financial Services (MFS)

Location:  Accra

Level:            Direct Contract

Position:   Supervisory Contractor, MFS Merchant Operations Support

Reports to:       Manager, MFS Operations


Job Summary:

Provide support to Mobile Money Agent & Merchant operations in the area of setup, management and third level support.


Job Role


  • Responsible for capturing Merchants & Agents on the MoMo platform.
  • Responsible for capturing Registration Agent accounts (mPOS) on the MoMo platform.
  • Provide timely assistance and support to MFS Internal and External stakeholders on merchant and agent related challenges
  • Responsible for responding to queries and complaints on merchant and agent setup on the USSD merchant application portal
  • Responsible for Providing third level support on escalated tickets from Customer Care Back office on all agent and merchant related queries
  • Responsible for providing support to MoMo field Implementation team on all agents/ merchant related complaints.
  • Responsible for providing support on set up and other agent operational related issues for partner banks and other financial institutions.



A Degree in Business Administration or its equivalent in other related area of studies.



A minimum of 2 years relevant experience


  • Microsoft Word and Excel
  • Other relevant systems applications

How to Apply

Interested and qualified applicants should send their Curriculum Vitae by December 14, 2018 to:

Email: [email protected]

Kindly indicate the Position in the email subject and note that only shortlisted applicants will be contacted.


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