5 Mar 2019

MTN Ghana Job Vacancy : Manager, MFS Service Delivery

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The purpose of the role is to manage service delivery across all MFS touch points and with all third-party partners and solution providers towards ensuring that service levels delivered to customers meet framework and standards defined by the business. The function also oversees the management of system / platform activities, product development, projects as well as other business support activities to ensure sustainable growth for the MoMo business.

 

Job Role

 

  • Manage activities of third party service providers and aggregators to ensure adherence to Service Level Agreements.
  • Support Product & Services development and implementation in line with Go-to-market strategy in collaboration with the commercial team.
  • Design appropriate measures and strategies to align internal processes with service delivery to the customers
  • Liaise with 3rd party developers and IS on system improvements and enhancements based on insights from customer experience and business needs
  • Follow up on all issues relating to Service Delivery from all MoMo channels and audit reports
  • Liaise with support teams across all related divisions and functions to ensure that all the functional interests have been captured for every product and service deployed
  • Manage periodic tests of all system functionalities and fees to ensure that there are no revenue leakages
  • Effectively manage the implementation of system upgrades and User Acceptance Testing
  • Ensure successful launch of new features; Processes, Testing, Set-up, Configuration, Training, support
  • Participate actively in business discussions and support the transition and implementation of new business ideas and offerings into products and services
  • Administer daily activities for all projects and ensure completion within required timeframe
  • Provide periodic performance and status reports on all projects

Context:

 

  • Dynamic and highly competitive telecommunication & ICT industry
  • Highly regulated telecom and financial services environment
  • High incidence of Fraud associated with business growth.
  • Performance driven environment
  • Developing sophisticated processes
  • Diverse cultural environment
  • Contract Employees management

 

 

Education

 

  • A Degree in Computer Science, Information Systems, Business Administration or other related qualifications

 

Experience

 

  • 5 years relevant experience in Financial Services Industry with at least 3 years in a supervisory role.

 

Professional/Technical competencies:

 

  • Business Risk Management
  • Information systems management
  • In-depth knowledge of Mobile Financial Industry
  • System management / Administration
  • Microsoft Office suite and other related software applications

 

Physical Skills/ Competencies:

 

  • Adaptability and Flexibility
  • Social Orientation
  • Self-Control and Stress Tolerance
  • Creative, takes initiative & Result Oriented
  • Attention to details
  • Ability to lead, take charge and offer opinions and direction
  • Good natured and Cooperative attitude
  • Customer Oriented
  • Teamwork and cooperation
  • Judgment and Decision Making


How to Apply

Submit your CV and Application on Company Website : Click Here

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