5 Mar 2019

MTN Ghana Job Vacancy : Controller, MFS Systems Support

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Provide support on implementation of new products, projects and system activities. The role is also responsible for coordinating service delivery activities as well as the activities of all third-party aggregators and solution providers across the business


Job Role


  • Support in Product & Services development and implementation in line with Go-to-market strategy and collaboratively with the MFS Commercial team.
  • Provide Timely and Quality reporting on work processes and system malfunctions
  • Effectively coordinate the implementation of system upgrades and User Acceptance Testing
  • Coordinate product and service activities of all MoMo third-party service providers and aggregators
  • Monitor adherence to Service Level Agreements for all MoMo third party service providers.
  • Coordinate periodic system testing for all functionalities and fees.
  • Manage user account setup on the Mobile Money platform
  • Perform regular monitoring of activities on the system to ensure that authorization levels and usage match job roles and functions permitted for each user
  • Administer daily activities on all projects and ensure completion within required timeframe.
  • Participate actively in business discussions and support the transition and implementation of new business and offerings into products and services
  • Coordinate with support teams across all related divisions and functions to ensure that all the functional interests have been captured for all products.



  • Dynamic and highly competitive telecommunication & ICT industry
  • Highly regulated telecom and financial services environment
  • High incidence of Fraud associated with business growth.
  • Performance driven environment
  • Developing sophisticated processes
  • Diverse cultural environment
  • Contract Employees management





  • Degree in Information Technology / Systems, Business Administration or other related qualifications




  • Minimum of three years’ experience in Financial Services Industry


Professional/Technical competencies:


  • System management / Administration
  • Information system management,
  • Microsoft word and Excel
  • MS Project, MS Office Suite, Internet Applications, other software Applications
  • Business risk management Strong analytical background.


Physical Skills/ Competencies:


  • Adaptability and Flexibility
  • Social Orientation
  • Self-Control and Stress Tolerance
  • Creative, takes initiative & Result Oriented
  • Attention to details
  • Ability to lead, take charge and offer opinions and direction
  • Good natured and Cooperative attitude
  • Customer Oriented
  • Teamwork and cooperation
  • Judgment and Decision Making

      Method of Application

Submit your CV and Application on Company Website : Click Here



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