9 Apr 2018

IZWE Loans Limited Job Vacancy : Quality and Sales Support Officer

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Job Descriptions

• Responsible for gaining access to calls on relevant systems
• Responsible for evaluating of calls, by listening, considering a specific standards and benchmarks
• Responsible for providing feedback on call evaluations to a relevant audience
• Responsible for providing feedback, review, consider and provide reelvant feedback to line management
• Responsible for conducting daily, weekly and monthly plan of action and refer to line management
• Responsible for following on with team leaders/supervisors on corrective action and escalated matters where necessary
• Responsible for documenting all coaching sessions
• Responsible for using all avaliable resources to complete on appropriate assessment
• Responsible for colibration that is, book a room and consultants for team, together with their team leader/supervisor would listen to call recording and bring assessment sheets to assess the call and later discuss the differences
• Responsible for information, that is, discuss new products, new information and added features, show consultants on how to find answers to their questions from the system
• Responsible for receiving sales information from the Telescales Executives
• Responsible for identifying relevant opportunity for conversion (Option A or B)
• Responsible for finalising options
• Responsible for direct communication to the relevant branch / operation orally & in writing
• Responsible for ultimately converting deals from offered phase to disbursed phase at an agreed conversion rate (100%)
• Responsible for generating daily reports and general filing
• Will serve as an Administrative Support
• Responsible for any other tasks that by assigned by the Head of Call center operations

Qualification Required & Experience

• A Bachelor’s Degree or HND is essential
• Excellent knowledge of IT systems including call center solutions. Microsoft Office and e-mail
• 2 years experience in a similar role within a call center

Skills / Attributes

• Analystical and hard working
• Good customer service skills
• Good selling skills
• Excellent communication and interpersonal skills
• Neat and organized person
• Target oriented
• Ability to work under pressure
• Result oriented

Location: Accra



How to Apply

Any interested applicants should forwarded their CV to: [email protected] Closing Date: 13 April, 2018






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