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13 Oct 2020

Head of Seller Management at Jumia

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Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners.

JumiaPay facilitates the payments of online transactions for Jumia’s ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people’s lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive.

With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation.

Main responsibilities

You will shape the way we manage and animate thousands of sellers, and use all your levers to make them grow while ensuring their operation excellence to protect our CXP. You position willl entail:

  • Reaching your targets on:
    • NMV
    • PC1% services
    • % of sellers with a score above 75%
  • Managing 2 departments:
    • Acquisition & Incubation: responsible for acquiring and managing for the 1st month our seller base. Find the right balance between quality and quantity of leads, and make sure your seller can grow with the least individual support.
    • Jr KAM: managing closely your marketplace vendors showing the most potential, massively communicating with our sellers, ensuring the engagement of our base though different communication channels.
  • Maintaining a good allocation of our sellers and ensuring that targets and bonus are properly calculated and paid on time.
  • Contributing to the optimization of all our systems and helping on the good execution of our tech road map. This implies:
    • Sales Force
    • Seller Coach
    • Seller Center (stock, price & content management platform for our sellers)
    • Powerbi weekly business review
  • Leading all the vendors animation routine
    • Communication plan (all channels) – including Walkme
    • Organization of offline events
    • Organization of vendor challenges, etc..

Required Skills & Qualifications:

  • 6-8 years’ work experience in leading a business unit, major functional program, ideally with full P&L responsibility and commercial / business development focus
  • Proven skills in creating forecasts, budget planning, target setting, detailed reporting
  • Proven track record in business development at scale, covering project management and potentially also sales/account management
  • General manager/owner mentality and an entrepreneurial drive
  • Strong ability to operate in a matrix environment, collaborate with various stakeholders in different locales and functions effectively, and manage multiple priorities simultaneously
  • Deep understanding of eCommerce/Marketplace

We Offer:

  • A  unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having strong impact in building the African ecommerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 12 Nov, 2020

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