15 Apr 2021

Head, Customer Care at Reputable Institution

Recruit candidates with Ease. 100% recruitment control with Employer Dashboard.
We have the largest Job seeker visits by alexa rankings. Post a Job


Job Description


Job Description

  • Knowledge on customer experience management  and facilitate organic growth
  • Taking ownership of customer issues and following problems through
  • Good at report writing
  • Able to set a clear mission and deploy strategies focused towards the mission
  • Increase customer satisfaction,  loyalty and retention and to meet expectation
  • Develop service procedures, standards in consultation with C.E.O
  • Analyse statistics and compile accurate reports
  • Mentor and develop customer service agents and nurture an environment for them to excel
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Maintain an orderly workflow according to priorities

Requirements

  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficient in English
  • Working knowledge of databases and tools
  • Awareness of industry latest technology trends and applications
  • Ability to think strategically and lead
  • Strong client facing and communication skills
  • Customer Service Orientation
  • BSc/MA in Business Admin or Related Field


Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 21 April. 2021





Employers are looking for you. Upload your Résumé. Start Now!!



Subscribe


Job Fraud Alert.

Do not pay money to any Employer for interview or recruitment. Call +233(0)20 181 0730 to Report





Apply for this Job