15 Sep 2020

Customer Support Representative at Hubtel Limited

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In this position, you will be available via phone, email, and chat to assist customers with those parts of Hubtel’s services and features that require a human touch.

Your primary place of work will be at our offices at Kokomlemle, Accra, Ghana, as an on-site position with Work-From-Home possibilities.

Perks:

  • State of the art working environment
  • Subsidized breakfast, lunch, and snacks
  • Health insurance
  • Long term pension savings
  • Petty expense support to cover internet, phone calls, and other reasonable requirements
  • Access to office gym and games room

Your key responsibilities

  • Apply common-sense and some minimal internal operational processes to assist customers as necessary
  • Resolve customer complaints via phone, email, mail, or social media
  • Remain available online to assist customers as n

Before you apply, make sure you qualify as follows:

  • You must be savvy with Hubtel’s services and features. Being a customer is a strong advantage.
  • You must be a good and patient listener with a knack for low-level multi-tasking
  • You must be at least fairly savvy with laptop and smartphone applications
  • You must have excellent communication skills with great love to chat online from both mobile and PC.
  • You must be able to present and breakdown technical information for ordinary understanding
  • You must be self-driven enough to close out tasks with little to no supervision
  • You must be able to work from home with reliable internet connectivity and stable electricity supply in a quiet environment.
  • You must own a functional personal laptop capable of meeting the demands of the work.
  • Being a female with current or previous work experience in a similar position is an advantage.

Qualifications:

  • Tertiary certificate, or Degree in any related field;
  • 1+ years’ experience working in a similar role
  • Have a high level of written and oral communication skills.

Key Performance Indicators:

Performance on this role will be measured by;

  • Customer Satisfaction of the people you assist.



      Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 15 Oct, 2020





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