8 May 2020

Client Service Officer at Reputable Pharmaceutical Company

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A reputable Pharmaceutical company seeks the services of a results and goal-oriented Client Service Officer to join our team

Location: Accra

POSITION PURPOSE AND OBJECTIVES

  1. Act as a liaison between the company and its customers
  2. Provide product/services information and resolve any emerging problems that our customer might face with accuracy and efficiency.

ESSENTIAL FUNCTIONS

  • Provide client support services in accurate and timely manner
  • Coordinate the company’s delivery process ensuring that all orders are delivered promptly
  • Respond to customer complaints and direct them to the appropriate persons for prompt resolution.
  • Make frequent client calls and visits to strengthen client relationships.
  • Maintain high level of professionalism and competence in every client interaction.
  • Analyze and resolve client issues promptly and report same to supervisor
  • Work in compliance with company policies and procedures ensuring that clients are satisfied
  • Identify and develop new business opportunities with client contacts.
  • Any other duties that may be assigned from time

EDUCATIONAL QUALIFICATION

A 1st degree in any Social Sciences from a recognized institution with a minimum of 3 years’ experience in a similar role.

Knowledge in Tally software is an added advantage

REQUIRED SKILLS AND COMPETENCIES

  • Good Communication Skills and Interpersonal skills
  • Ability to persuade and negotiate with clients
  • Must be a Team Player
  • Must have knowledge in the Tally software
  • Excellent Computer Skills (Word, Power Point, Excel)
  • Must have interest in sales with good presentation skills



      Method of Application

Interested applicants should send application letters and CV to [email protected]  by 22nd May, 2020



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