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21 Oct 2020

Business Referral & Service Matching Associate at Youth Empowerment Synergy (YES-Ghana)

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Job Description

Job Title: Business Referral & Service Matching Associate
No. of Positions One
Sector: Programme Administration
Employment Category: Fixed term
Employment Type: Full time
Contract Duration: One year, renewable
Open to Expatriates: No
Reports to: Project Manager
Start Date: 1st December 2020
Location: Accra, Ghana

About us:

Youth Empowerment Synergy (YES-Ghana) is an ECOSOC-accredited NGO at the forefront of youth development policy, practice and research in Ghana. For more than 15 years, we have provided tailored skills training for youth, leading to improvements in their leadership, financial literacy, entrepreneurship and life planning skills. Through our service delivery, we have provided education, skills training, and technical support to thousands of youth and helped them transition to self and wage employment. Our research has contributed to filling the gap in youth data and the evidence base for public policy. And, we continue to use our national appeal and grassroots

constituency, through our Voices of Youth Coalition, to advocate and campaign for youth-inclusive policies at all levels. We are entering an exciting phase of growth at YES-Ghana and are looking for new people to help take us forward.

Purpose of the role:

• The Business Referral & Service Matching Associate will take lead in the deployment and management of a new application-based platform that will connect youth artisans and service users. Through this system, users will be able to request the services of pre-screened youth artisans using a mobile application, a USSD short code, or a dedicated call centre. The Business Referral & Service Matching Associate will lead marketing, creating profiles for young entrepreneurs and users, administering user enquiries and orders, matching services, monitoring performance and troubleshooting customer problems of the system.


• Manage overall deployment of the application-based platform for youth services, including coordinating the overall user experience across all platforms – mobile app, USSD, and call centre
• Spearhead marketing and promotion activities of the business referral and service matching system with the aim of attracting users
• Liaise with respective statutory institutions, private sector bodies, and professional associations to assess youth artisan qualifications and experience to perform their respective artisanal offerings
• Perform background checks on all youth artisans and prepare security reports on all youth artisans
• Organise onboarding sessions for all users, including in areas of managing requests, pricing, documentation, communications, time management, security, health and safety, among others
• Create user profiles for young artisans and entrepreneurs, as well as service users
• Administer user enquiries and matching of services and requests
• Track all pending, active and completed requests
• Troubleshoot user problems
• Monitor performance of the business referral and service matching system, prepare routine reports and offer recommendations for performance improvement
• Lead the business referral and service matching team, including setting individual and team performance targets, regularly assessing performance, and supporting team development
• Spearhead relationship building and representation for the business referral and service matching system, including participation in external workshops, working groups, trainings and other meetings relevant to improving the system and leveraging support
• Perform other duties that may be required from time to time, including responsibilities which require work on weekends and holidays for which time off in lieu (TOIL) may be taken

Qualification Required & Experience

Person specification:

• Relevant degree or professional qualification
• Technologically savvy, including in the use of mobile applications and troubleshooting basic interface and user experience issues
• Understanding of the TVET sector in Ghana, especially the demand and supply of artisanal skills for commercial and residential purposes
• Experience supporting youth entrepreneurship, especially among deprived youth, including experience helping young business owners to plan, launch, manage and grow their small enterprises
• Effective communication skills with internal teams and external partners essential
• Flexible, effective teamwork and interpersonal skills essential
• Knowledge of operating and maintenance of office equipment desirable
• Proven ability to be well-organised, systematic, careful, accountable, responsible and punctual
• A team player – personable, caring, helpful, reliable, diplomatic, honest and approachable
• Demonstrated ability to be discreet and respectful of confidentiality
• Good personal grooming & personal presentation essential
• Willing to work long and irregular hours, shift duty and on public holidays as may be required
• Computer literate with proficiency in Microsoft Word, Excel applications, as well as electronic messaging
• Proficiency in written and spoken English required; working knowledge of Ga, Twi and/or Ewe would be an advantage

Location: Accra

How To Apply For The Job

Please submit a one-page motivation letter and an updated CV to:

[email protected]

Please use Business referral & Service Matching Associate as the subject line of your email. Be sure to highlight in the motivation letter how specifically you meet the qualifications, skills and experience requirements for this role. Due to capacity constraints, only shortlisted applicants will be contacted.

Closing Date: 31 October, 2020

YES-Ghana is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organisation.

YES-Ghana has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the organisation, including sexual exploitation and abuse, sexual harassment, abuse of authority and processes, and discrimination. YES-Ghana also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.

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