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12 Oct 2020

Back Office Consultant at Reputable Company

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eQualityTalent is looking for talented university graduates to join our brand new virtual service center social enterprise. Our business is centered on female empowerment in Ghana, as a part of our team, you will provide remote, high-quality business services to top tier clients in Ghana, the UK, and the US.

Position: Back Office consultant

Qualification and skills required:

Our project is focussed on female empowerment, as such we are recruiting female applicants only. Applicants must have:

  •  Degree in Marketing.
  • Minimum of 3 years of experience in back-office operations.
  • Should possess excellent oral and written communication skills.
  • Exceptional customer service skills.
  • Good typing speed and High proficiency in the use of Microsoft Office

Job Description:

  • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
  • Calling existing and potential customers to persuade them to purchase company products and services.
  • Developing and sustaining solid relationships with customers to encourage repeat business.
  • Using sales scripts proffered by the company to drive sales and respond to customer rejections.
  • Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers’ needs and preferences.
  • Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.
  • Resolve customer inquiries, requests and complaints by following client processes and policies.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Managing customer by ensuring that existing customers remain satisfied with company products and services.

Why should you apply?

  • To be a part of young and vibrant organization to enrich your skills and develop potential.
  • Supportive working environment to manage work – life balance.
  • Competitive starting salary.

Method of Application

Submit your CV - Click Here to Continue and Apply

Closing Date : 31 Oct, 2020

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