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2 Jul 2020

Assistant Technical Support Manager at Reputable Company

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Job Purpose           

The Asst. Technical Support Manager is required to identify technical and operational problems by observing and studying the plant systems functioning and develop technical solutions. Provide technical support and backup to all other engineers at the plant. Engage in research aimed at helping to meet and exceed the Company’s goal.

Report To:         Head of Technical

Key Responsibilities

  • Analyze current procedures and activities to identify and present opportunities for improvement of the workshop.
  • Ensure that the department is adequately staffed to achieve objectives and that technicians are aware of procedures for using new products and equipment.
  • Facilitate the orientation of new team members in collaboration with the Technical Supervisors by familiarizing them with work surroundings, explaining work hours, procedures, use of the equipment and job expectations, and ensure that new team members understand their respective duties.
  • Diagnose, overhaul, repair, tune, maintain and test diesel and petrol/gas-powered vehicles, including trucks, buses, bulldozers and other earthmoving equipment, tractors, and agricultural machinery
  • Detect mechanical and electrical faults by using instruments that check to charge and starting circuitry, batteries, ignition and ignition timing, fuel injection systems and speed control, cylinder compression, engine condition, braking efficiency, and wheel balance and alignment
  • Specializing in repair and maintain the hydraulic components of diesel and petrol/gas engines that are used to power attachments
  • such as hoists, booms, scrapers, buckets, and augers
  • Ensure adequate maintenance of tools, equipment, and other materials in the Service Area.
  • Facilitate the training and development of team members in the department, by providing feedback and coaching to support improvements in their job performance.
  • Conduct annual Performance Appraisal for Workshop Personnel.
  • Provide advice and technical assistance to team members.
  • Evaluate the impact of work delays, interruptions, or changes in plans to develop an appropriate course of action.
  • Monitor workflow to anticipate the impact of delays due to team members being absent for leaves, holidays, or sickness.
  • Review customers service orders and inspect the quality of technician repairs before the release of vehicles.
  • Review work orders to ensure that all actions have been documented according to Service Workshop policies and procedures.
  • Plan and adjust the workloads of department personnel to match their skills and abilities.
  • Plan and prepare an annual budget for the department and facilities, scheduling expenditures, analyzing variances, and initiating corrective actions. Follow up closely during implementation.
  • Coordinate with the sales department and arrange for delivery of equipment to customers.
  • Maintain communication with GM headquarters to obtain security information, report unusual concerns, and share new ideas that may contribute to improved Workshop operations.

Job Specification


  • Must be a degree holder in any of these: Mechanical Engineering, Chemical Engineering, and Environmental Engineering.
  • Master’s Degree in a related field would be an added advantage.
  • Professional qualification in a related field.


  • Not less than Eight (8) years working experience in the Automobile industry
  • Expert in Hydraulic System
  • Knowledge in Electronic System,
  • Experience in the automotive industry
  • Automotive systems (vehicle layout, function, and location of parts)
  • Knowledge of mechanical issues, warranties, service, and general repairs

Knowledge & Skills Required

  • Ability to read and/or interpret mechanical and hydraulic blueprints.
  • Be able to work both independently and in a team environment completing objectives efficiently with a sense of responsibility.
  • Functional knowledge of mechanical components (pumps, valves, pipe fittings, bearings, motors, gearboxes, etc.)
  • Ability to multi-task
  • A good team player
  • Excellent interpersonal skills
  • Ability to develop and maintain professional relationships with internal stakeholders
  • Ability to work effectively with all categories of employees
  • People management skills

Method of Application

Interested applicants may submit application and curriculum vitae to [email protected]

Please note that only shortlisted applicants will be contacted.  

Closing Date : 10th July 2020.

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