22 Jul 2020

Applications Support Officer at Fidelity Bank Ghana

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To provide technical and other user support services to all assigned business applications within the bank

KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED

Knowledge    

·    A recognized University Degree in Information Systems/Technology.

·    Knowledge of UNIX/Microsoft Operating Systems preferable.

·    Knowledge of Flexcube preferable.

·    Knowledge of SWIFT payment system

·    Knowledge and appreciation of the Banking /Financial industry would be an advantage

·    Knowledge of ITIL service management will be an advantage

KEY RESULT AREAS

  • User satisfaction – Over 95% of reported issues are resolved within agreed timelines
  • Root cause analysis – Over 80% recurrent issues are identified and resolved permanently

Responsibilities

  • Take ownership of all logged issues – incidents/requests within business application support unit
  • Provide technical support to IT projects and initiatives
  • Manage and ensure business continuity from applications perspective, ensuring backups are taken according to the bank’s backup policy
  • To effectively review all application logs to ensure services are not adversely impacted
  • Maintain and update log of all issues arising from all assigned business applications
  • Troubleshoot and arrive at root cause of all assigned issues
  • Resolve all assigned issues
  • Liaise with vendors to support all assigned applications
  • Ensure change control procedures are enforced
  • Provide technical/application support to users in the Bank.
  • Provide on the job training to Branch Systems Administrators/users.
  • Manage set-up and installation of new applications as and when required
  • Test out fixes/patches sent by vendors before implementation
  • Submit weekly issues and resolution reports
  • Take on other tasks and projects as and when required

Experience

4 years working experience preferably in a Financial Institution.

Skills

·    Good troubleshooting skills.

·    Good analytical skills.

·    Ability to work under pressure.

·    Must be team player.

·    Ability to work outside business hours.

·    Good communication skills.




Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 22 August, 2020





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