4 Mar 2019

Advans Ghana Savings and Loans Limited Job Vacancy : Client Relation Officers

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Advans Ghana Savings and Loans is a rapidly growing International Institution with 19 Branches in Ghana.

Job Description

  • Location: MANKESSIM and its environs
  • Department: Operations Department
  • Level: O1
  • Direct Manage: (Deputy) Branch Manager/ Team Leader /Branch Manager

Job Purpose:

  • The Client Relationship Officer is responsible for prospecting for clients, appraising loan clients, monitoring and developing his/her loan and deposit portfolio
  • He/she will also be responsible for developing the savings and deposits portfolio for the target groups

Main Duties And Responsibilities

  • Commercial Activities
    • Organize prospecting and communication actions in the zone of intervention (Organize prospecting and communication actions in the zone of intervention (markets and commercial areas) by collaborating with the his/her colleagues and other staff of the institution.
    • Introduce Advans Ghana products and services to target population
    • Follow-up the prospects by regular contact with the identified potential clients
    • Propose new products and services to his/her current clients
    • Identify clients’ needs and propose new products/services to the management
    • Encourage clients to open deposit accounts and meet targets
    • Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service
  • Loan Activities
    • Assist the clients for loan application.
    • Conduct loan appraisal and to collect detailed information (personal, business, guaranties) on the field.
    • Present the loan request at the loan committee.
    • Monitor the loan portfolio and to ensure timely repayment.
    • Organize recovery actions in case of late repayment.
    • Maintain a regular contact with clients by organizing visits on the field.
    • Become a respected and active stakeholder in the intervention zone by spending most of the time on the field and creating a trusty relationship with small businessmen/women.
  • Administrative Activities
    • Keep complete and detailed documentation on each client
  • Organization and Control
    • Prepare a weekly planning with expected tasks and visits to be done.
    • Share information and best practices with staff.
    • Report all the issues related to the job to immediate supervisor.
    • Analyse the client portfolio by using operational reports.
  • Performance Criteria

The Client Relationship Assistant shall demonstrate:

  • Ability to meet objectives (quantitative and qualitative) determined by operations department and branch manager.
  • Ability to represent Advans Ghana in the branch by demonstrating professionalism and dynamism.
  • Ability to respect policies and procedures.
  • Ability to manage the information by using the MIS and keeping records in client files
  • Good communication skills.
  • Good drive for initiatives.
  • Ability to deliver clear, transparent and accurate information to clients.
  • Ability to manage the information by using the MIS and keeping records in the client files.
  • Ability to become a key stakeholder in the intervention zone.
  • Ability to adapt the communication depending on the type of clientele by speaking local languages and adapting the level of language
  • Ability to manage the information by using the MIS and keeping records in the client files.
  • Ability to become a key stakeholder in the intervention zone.
  • Ability to adapt the communication depending on the type of clientele by speaking local languages and adapting the level of language

Generic Activities: Prospection, client/guarantor visits, loan disbursement, recovery

 

Challenges: Deal with difficult clients

Required Skills or Experience

  • Minimum required education level: At least an HND, Bachelor’s Degree and other professional qualifications.
  • Specific training required : CRO’s induction Training

Required experience (work field and number of years)

  • A minimum of one (1) year working experience (National Service inclusive). Good mathematical ability, market appraisal skills and knowledge in accounting. Practical knowledge of micro/small businesses and market environment is an advantage

Interpersonal  Relation:

  • Internal relations: Branch staff / Head Office departments
  • External relations: Clients

Career Path:

  • Horizontal mobility: Recovery officer, Customer Service Officer, Back Office Officer, Risk Officer etc
  • Vertical mobility: Client Relationship Officer (Senior), Team Leader/Deputy Branch Manager, Branch Manager, Operations Department and other supervisory departments in Head Office

 



How to Apply

Applications should be sent to  [email protected].

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