Cover Letter/Resume Sample For Fresh Graduate in Banking and Finance

Mill Walayo
55 Business Street
Takoradi, W/R
T:  027 6566555
E: [email protected]

Ms Tyma Laurels
HR Coordinator
Ecobank Ghana
Ecobank Headquarters
Accra Central
Dear Ms Tyma

Re: Customer Service Adviser position at Ecobank Ghana

Please accept this letter and the accompanying resume as my application for the above position, advertised in Daily Graphic on 8 November 2012.

I am a dynamic and friendly professional with three years experience in the banking and financial industry and am passionate about providing outstanding customer service. I have a Bachelor of Administration Degree from Ashesi University, as well as ACCA II .

In my current role as Service Adviser at Fideliy Bank during my National Service, I help solve customers’ banking issues by providing information and advice about their options. I make a point of listening carefully to every customer, repeating their requirements back to them and then outlining clearly the products and services which are applicable to them, guiding them to the option which will best satisfy their needs.

My impeccable standard of service has been acknowledged by several customer service awards from previous employers. I am comfortable serving customers in your Reputable Bank.

Working effectively as a member of a team is important to me – in my previous positions I worked as an integral part of a team which, together, worked towards common goals and targets. As a ‘people person’, I thrive on this sort of interaction and enjoy being able to help others. I also enjoy coaching new team members and have done so at several different companies.

The social aspect of working in a team is also a big part of my enjoyment and I am Vice President of my work’s social club, which involves developing ideas and organising extracurricular events for staff.

Please do not hesitate to get in touch if you need any more information. I look forward to discussing my professional experiences and ideas with you in further detail.

Yours sincerely

[sign here]

Mill Walayo


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