5 Jan 2016

tiGO Job Vacancy : Business Process Manager


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The ideal candidate for this role will report to the Manager- Office of the CEO, and will be required to support the organization by making our workflow more effective, efficient and capable of adapting to an ever-changing environment. (S)He will engage employees to inspire and empower them to provide input into process changes and will also encourage employees to embrace all new processes once implemented.

  • Identifying areas of improvement, fully aligned with strategic prioritized areas;
  • Challenging the status quo with the purpose of reaching efficiency and quality;
  • Preparing and facilitating workshops with the purpose to developing/improving/adapting work flows/processes;
  • Documenting existing business processes and propose enhancements
  • Identifying KPI’s used to monitor and evaluate all processes;
  • Assisting projects by analyzing impact on associated processes;
  • Monitoring key processes and evaluating their performance

  • A Bachelor or Master’s degree in Engineering (Industrial / Systems / IT / Network);
  • Minimum of three (3) years’ experience working in the IT or, preferably, Telecoms industry;
  • Minimum of two (2) years Process Management experience;
  • Excellent understanding of Project Management principles;
  • Proven experience of managing projects such as CRM, ERP and Billing;
  • Strong knowledge and experience in business processes and driving change.

How to Apply

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