15 Nov 2016

Reputable Company Jobs : Food & Beverage Supervisor

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The F & B Supervisor will oversees the day to day operation of outlets and ensures the provision of excellent customer service.

 

RESPONSIBILITIES

  • Checks that all mis- en plus has being made and ready for services.
  • Monitors attendance of subordinates.
  • Checks the buffet setup and the correct laying of tables.
  • Checks for covers and occupancy and ensure all sales are recorded into the log book.
  • Ensures grooming standard is maintained.
  • Checks for reservations and ensures appropriate preparation.
  • Handles customer complains.
  • Ensures clean and refills cruets and condiment sets, order branded sauces to ensure consistent supply.
  • Ensures flowers are set and makes sure table decorations are fresh and comply with agreed standards.
  • Ensures tables are set according to SOPs by ensuring that all items used are cleaned and not damaged and in a good supply.
  • Ensures orders are taken by writing them down from customers and ensure they are executed rightly.
  • Ensures food and beverages are served in accordance with laid down standards and in a professional and courteous manner.
  • Ensures tables are cleaned as soon as it is apparent that customers have finished their food without making customers feel rushed.
  • Ensures that customers are correctly charged, courteously present the bills and takes payments at the appropriate time.
  • Assists the guests in any way which does not adversely affect the customers of personal hygiene and grooming.
  • Assigns duties and monitors the work of immediate subordinates.
  • Enforces discipline of subordinates.
  • Ensures subordinates are well groomed, have fresh breath and no body odour, projecting a good image of the hotel.
  • Trains subordinates in accordance with the SOPs.
  • Perform any other duties that may be assigned.

 

KEY REQUIREMENTS

  • Diploma in Hospitality Management
  • 2 years relevant experience
  • Effective written and verbal communication
  • Possess a drive to provide exceptional customer service
  • Reliable and self-motivated
  • Courteous and friend
  • Physically fit and required to stand over long periods.

Work Environment/Conditions

  • Pleasant workplace
  • Must be able to work at various shifts, on weekends and on holidays.


How to Apply

Submit your CV and Application online : Click Here




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