21 Apr 2016

Ongoing Internship Recruitment at Ericsson Ghana – 2016 Jobs

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Ericsson Overview

Ericsson is a world-leading provider of telecommunications equipment and services to mobile and fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, and more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business and society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people and society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture and an innovative and engaging environment where employees enhance their potential everyday. Our employees live our vision, core values and guiding principles. They share a passion to win and a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning and growth opportunities that allow you to acquire the knowledge and skills necessary to reach your career goals.

Job Summary

This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities to ensure that services provided to Operators’ customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
This Job Role is responsible for receiving trouble reports from the Operator’s Customer Service Desk (or from Operator’s customers directly), resolving them to the customer’s satisfaction and providing meaningful status on repair and/or restoration activity to the Customer Service Desk (or to Operator’s customers).
It is also responsible for customer-affecting problems detected by other processes or through analysis, including proactively informing the customer and resolving these specific problems to the customer’s satisfaction.

Responsibilities & Tasks

  • Enterprise User Event Management
  • Enterprise User Incident Management
  • Enterprise User Problem Management
  • Enterprise User Contact Support

    Position Qualifications

    Core Competences:

    • Knowledge of Managed Service Telecom Operations Practice
    • Presentation & Communication Skills
    • Knowledge Sharing
    • Problem Solving & Strategic Thinking
    • Ericsson Knowledge
    • Language Skills
    • Delivering Results & Meeting Customer Expectations
    • Analyzing
    • Working With People
    • Following Instructions & Procedures
    • Applying Expertise & Technology

      Preferred Qualifications & Experience Requirements:

      • BSc/Btech degree or related
      • Technical knowledge on Ericsson charging system, Wallet Platform/mobile financial services and Oracle
      • Problem Solving and touble shooting skills
      • Good communication skills
      • Cost awareness
      • Social skills and awareness

        Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

        Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

        This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

        Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

        Primary country and city: Ghana (GH) || Accra || Accra || Consulting&SysInt IT; ProdMgt; R&D SalesStratMkt&ComMgt ServEng; SharedServ; Stud&YP Supply&Log




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