MSCOO – Ghana/Sierra Leone at Sony Ericsson Ghana
With operations in 45 countries in Sub-Saharan Africa and a staff complement of approximately 2 300, Ericsson is the largest global telecommunications vendor that is innovating, developing and improving the lives of people, business and society. We supply and service all major African operators, with market leadership in Mobile Broadband, Communication Services, Fixed Broadband Convergence, Operations and Business Support Systems. We also boast the largest MS community in the world and are the technology leaders in both Television and Media Management and the Service Enabling Area.
Ericsson truly believes that a successful business can only be built on successful people, so we are a people focused company. Our continuing leadership within the market place shows we have the ability to transform our business within a rapidly changing technological arena, through vision and diversity. Therefore our products have continued to shape the future for our customers and we are continually developing to meet new market opportunities.
Ericsson attracts and develops high performing, competent and motivated individuals, by building on everyone’s competence and ambition to succeed. We offer an exciting, diverse and challenging environment for this.
MSCOO – Ghana/Sierra Leone
The purpose of the role MSCOO Ghana/Sierra Leone is to manage activities carried out within the Managed Capacity and Managed Services contracts for Airtel Africa. This involves management of staff, ensuring that services are delivered according to agreed contracts (follow-up on set KPIs), involvement (or responsibility) in budget activities and working on improving the organisational efficiency, processes and methods within the relevant area.
The activities are carried out within the Managed Services Telecom Operations Practice (MS TOP) area.
The MSCOO Ghana/Sierra Leone reports to the overall MSCOO for Airtel Africa.
The MSCOO Ghana/Sierra Leone works within the overall MSIP organization for Airtel Africa with a delegated set of responsibilities for the geography they are accountable.
The MSCOO Ghana/Sierra Leoneis responsible for full scope of the Managed Capacity and Managed Services (where applicable) contract fulfilment, including:
· Overall Operations – Operations Assurance
· Overall Network Operations Centre – NOC Manager, including Front Office and Back Office
· Operations Support
· Field Operations
· Planning & Design
These functions will initially reside within the line organization of the MSCOO Ghana/Sierra Leone until transformation to RSSA and GSC delivery units according to the Transformation Plan.
After transformation, the MSCOO Ghana/Sierra Leone still maintains full accountability for the success of the service delivery.
The MSCOO Ghana/Sierra Leoneis responsible and a driver/facilitator for improvements within the relevant Managed Capacity/Services organisation and must take responsibility for any changes introduced to the organisation, processes and methods that may have an effect on the supplied service quality with respect of meeting contracted scope (including quality).
See also MS TOP Activities for various Manager Operational Skill / Position
Some duties of the blueprint MSCOO role will be centralized within the MSIP Airtel Africa organization (eg: common reporting, quality auditing).
The MSCOO Ghana/Sierra Leonehas Budget Responsibility as determined by the overall MSCOO Airtel Africa.
The MSCOO Ghana/Sierra Leone has the authority to act on relevant problems and to decide on what procedures and routines that shall be invoked to ensure that quality problems are corrected according to prevailing requirements.
The MSCOO Ghana/Sierra Leone has the authority to specify improvement proposal for operative performance and to escalate within the department / group as well as to system support units / supplier partner functions so that operative performance may be maintained at specified level.
The MSCOO Ghana/Sierra Leone requires full access to the Ericsson Corporate Network (ECN) and the IS/IT network (if different from ECN) within the Network Operations Centre.
Required Education and Experience
· University degree in Electrical/Electronic Engineering, Telecommunication, Business Administration or equivalent experience in a related discipline.
· Having at least 10 years experience on network operations, planning or engineering. At least 3 years of experience from Customer Services within the Telecom industry
· Demonstrated ability to deliver P&L results successfully in a major services division or company, and ability to drive business development
· Proven Business awareness and successful customer relation experience.
· Leadership experience of organizations with significant size and complexity” and leadership of change management programs
All candidates for MS COO positions should be certified as ‘Ready Now’ in the Services Executive Assessment Centre Program which incorporates a L3v3l 3 Leadership Assessment with a Roles related Professional Assessment.