13 Dec 2016

Acreaty Job Vacancy : Call Centre Operator


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  • Reports To:    Communication Manager
  • Business Unit:  Communication and Marketing Department
  • Location: Head Office
  • Internal Relationship: Operations Unit
  • External Relationship:   General Public

Role Purpose:   
Provide effective emergency call responses services to the general public for the company’s Head Office.

Key Responsibilities:

  • Answer distress calls professionally
  • Respond to customer inquiries
  • Research required information using available resources
  • Handle and resolve customer complaints
  • Provide customers with product and service information
  • Enter customer information
  • Process request and applications
  • Identify and escalate priority issues
  • Route calls to appropriate quarters
  • Follow up customer calls where necessary
  • Complete call logs
  • Produce call reports

Required Skills or Experience

  • 1st Degree/HND certificate
  • Proficient in English language. Ability to speak at least two (2) major local languages.
  • Knowledge in French language is a plus.

Knowledge and Skills:

  • Good interpersonal and communication skills (oral and written).
  • Planning and organizing skills.
  • Ability to maintain confidentiality of information.
  • Good interpersonal skills with customer service orientation.
  • Knowledge in the use of Microsoft Word, PowerPoint, Excel, internet and other communications software and tools (Telephone, Fax, Scanner, Photocopier, etc.)
  • Good data entry
  • Ability to meet deadlines and attention to details.

How to Apply

Interested candidates should send their resumes to [email protected] , [email protected] , [email protected]

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